In the event that you have ever had a cloud hosting account in the past or you've dealt with any other online service, you are probably aware from personal experience that for many things it's better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a service before you buy it or if something small-scale should be made, for instance, it is really much easier and faster to do it live. If you have the option to contact representatives by phone, it's very likely that you are dealing with a real web hosting supplier, not just a reseller. The level of support that you can get over the telephone differs between different suppliers - from general matters to professional technical support. Generally most suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are managed via electronic mail or tickets.

Phone Support in Cloud Hosting

We believe that being able to talk to a live consultant is rather important, for that reason we have three support lines around the globe (Australia, USA and UK) and you will be able to contact us over the phone for fourteen hours every day. In case you consider acquiring one of our Linux cloud hosting, for instance, you have the option to call us and learn more about our services prior to ordering in order to be sure that we meet all the system requirements for your websites. After your order, you will be able to contact us about any kind of sales and / or billing problems you may experience, or get any type of general or basic tech info that you need. We've aimed to find the balance between phone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer include real-time phone support for 14 hours a day. In case you wonder which package will be suitable for your web sites, you want to learn more about the package's features or you'd like to have any other info on our services, you're able to call any of the local numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. If you already own an account, you're able to get in touch with us about general and sales matters, although we're usually able to help with a number of tech issues as well. For entirely tech difficulties you will need to employ our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option in case the trouble can take longer time to be resolved or it needs to be escalated to our system administrators.