If you ever face a problem with your site and are incapable of dealing with it yourself, ask the respective hosting company’s tech support team to help you get the website back online. A speedy solution would be the best scenario, but lots of hosting companies respond within 24 hours or even more, especially if you are dealing with a reseller. Even if your problem can be solved without much effort, your site may not function properly or it may not be available whatsoever for a longer time interval, so you may lose potential customers as it is rather unlikely that anyone will ever go back to a website that is inoperational. With that said, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an app update does not proceed smoothly or if you erase something unintentionally, for example, the website must be restored promptly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any customer support ticket that you submit or any e-mail that you send is just 1 hour, even if you contact us during weekends and legal holidays. Irrespective of the nature of your problem or inquiry, we’ll lend a helping hand straight away and will give you the necessary information to rectify any problem with your sites. The actual reply time usually does not exceed fifteen-twenty minutes, which implies that you can just forget about waiting around for hours and hours to get a problem resolved or even worse than that – waiting all day only to obtain an answer that more information is needed while nothing is resolved. We will assist you in a well-timed manner solely because we know just how costly time can be in the dynamic Internet realm. The one-hour response guarantee applies to any technical or billing enquiry that you might have in regards to our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer support staff reps are available at all times and they will reply to any ticket that you post through your web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic inquiry related to your semi-dedicated server or you experience an obstacle and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available 24-7-365 to handle any general, technical or billing issue. In case you get in touch with us about anything that’s within our power, we’ll solve it before we get back to you, which means that you won’t have to wait for hours or even days while the problem persists. In case there’s something that you need to do on your end, we’ll give you the necessary details – what workable solutions to try, what actions to take, etc.