A live chat is one of the several ways of communication provided by some website hosting companies as a part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech support. This method of contact is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell something as compared to a call with an agent. In addition, when the trouble that you have needs some time to be reviewed and resolved, you're able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service without spending a dime as long as you have web access even when your hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a number of troubles are usually resolved when you chat with a live person, we provide a live chat service for all our potential and active clients. The chat is available every single day and our customer support agents can assist you with a wide range of questions and situations. In case you aren't our customer yet, you're able to find out more about our cloud hosting plans and the hosting platform in general so as to be certain that your websites will operate effectively on our servers. If you already have an account and you have some questions or you have any kind of issues with some of our solutions, you can join us on the live chat and we can provide the needed information or assist you to troubleshoot the issue. You will have to open a trouble ticket for certain problems that require more time or the help of a system administrator, still for a lot of standard troubles you'll get help right away.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, which means that when you have any questions regarding our Linux semi-dedicated hosting, you can get in touch with our customer support team at any moment regardless of whether you have already purchased an account or not. In general, the chat service is intended for billing, pre-sales and common questions and difficulties, still we can help you with many tech questions as well. We will help you select the best plan for your sites if you don't have an account yet, we can respond to any billing questions or concerns you could have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all of this will be done promptly since our live chat service is online all day, each and every day. No matter when you require support, you'll be able to talk to an agent and save time and effort.