A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to fix an issue that requires a certain amount of time to examine or that needs to be escalated to a system administrator. Thus, all responses provided by either side will be kept in one location in the event that someone else needs to work on the given issue and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will have to log in and out of no less than 2 accounts in order to carry out a particular procedure or to get in touch with the company’s support staff. In case you’d like to manage several domains and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. Plus, it can take a significant span of time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to visit it whenever you need with just several clicks, without the need to leave your hosting account. The ticketing system includes a quick-search box, so you can trace de facto any trouble ticket that you have sent in the past, if needed. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to handle a particular issue even before you open a ticket. The ticket response time is no more than one hour, which goes to say that you can get swift assistance whenever you need it and in case our help desk staff recommends that you do something inside your account, you can do it on the spur of the moment without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more efficient to manage everything in one location, which is the reason why we’ve integrated a support ticket system into the custom-created Hepsia Control Panel, which comes with each and every semi-dedicated server plan. This will permit you to manage the communication with our help desk staff together with your files, which suggests that you won’t need to memorize additional log-in credentials for some other interface. You’ll be able to post a new ticket or to check the status of an old one with no more than a few clicks of the mouse whilst you are browsing the content hosted in your semi-dedicated account. On top of that, you can look through older tickets using a smart search option or have a look at applicable knowledgebase articles, which offer solutions to common obstacles. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be somebody to help you.