The customer support that you can receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real web hosting provider not from some reseller. When you purchase a hosting account from a company that does not own its servers and it can't access them immediately, it's almost certain that you'll wait for a few days in order to have a reply to any kind of query, therefore your web sites may remain offline for quite some time. In comparison, a provider which provides different options for communication and has a tech support team available any time can assist you right away and help you decrease or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All our Linux cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting solutions before you make an order or you are a current client and you have a question or some difficulty, you are able to contact us at any time, which includes holidays and weekends. We have many channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical issues or any matters which need additional time to investigate and deal with. In contrast to a number of other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of just one hour, therefore no matter what your trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide include 24/7 customer and tech support, which means that regardless of what issue you have, you will be able to contact us and we'll give you a hand in a timely manner. The guaranteed answer time for each e-mail message or support ticket that you open via your Hepsia hosting Control Panel is only one hour; typically the response time rarely exceeds twenty minutes. Furthermore, we have telephone support with a couple of local numbers globally and a live chat, so you can get in touch with us and receive additional details about our solutions even if you don't have an account yet. We're able to assist you with any kind of question or an issue you have - payment methods, plan features, email configuration, hosting account settings, and many others. If you use our services, you will not ever experience a situation where you need to wait for a day or two to get a problem solved like you will need to do with lots of other companies.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you won't ever need to wait for more than an hour in order to receive assistance for any situation that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets that you open through your billing Control Panel or emails that you send to our tech support crew. We have local telephone numbers in a couple of countries around the globe as well as a live chat service where we can help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the different means of communication, so whatever your question or problem is, there'll always be somebody to assist you without delay. In the event that you need help with third-party software, which you cannot deploy or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max reply time warranty, you will get quick support when you acquire a dedicated server from our company. Our customer and technical support crews are online 24/7/365, so every time you open a support ticket through your billing account or you send an e-mail message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option when the issue involved needs more time to be resolved or when it should be forwarded to our admins, as it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 too.